Return and Refund Policy for the Mousepat Webshop

Returns:

Mousepat strives for the satisfaction of every customer. If for any reason you are not satisfied with your purchase, we offer a simple returns process.

• Free Return Shipping: We cover the cost of return shipping for all our customers. After purchasing a product, you have 14 days to decide whether it meets your expectations.

• Cooling-off Period: You have a 14-day cooling-off period from the day you receive your order. Within this period, you can contact us at service@rgbkeys.com to request a return.

• Undamaged Products: Returned products must be unused and undamaged, with all original tags and packaging.

Refunds:

• Refund Options: Once we have received and inspected the returned product, we will proceed with processing your refund. The refund can be issued to the original payment method or as store credit for future purchases, depending on your preference.

• Processing Time: Please allow a few business days for the refund to be processed. The time it takes for the refund to appear may vary depending on your bank or credit card provider.

• Questions: If you have any questions about returns and refunds, please contact us at service@rgbkeys.com

Mousepat reserves the right to refuse returns that do not comply with the policy above. We appreciate your trust in our products and strive to provide a positive shopping experience.

This policy is effective as of 01/01/2024 and may be updated without prior notice.